Support Engineer (VA and CA)

Ready to come work for one of the fastest-growing companies in the logistics industry? Then apply at 3PL Central today. We’re currently searching for talented, motivated, customer-obsessed rock stars to join us in our Leesburg, Virginia and Manhattan Beach, California locations.

At 3PL Central, our support engineers are the heart and soul of our business. We care deeply about our customers and consistently go above and beyond to help. Our fast growing customer base relies heavily on our ability to be present and helpful 24×7.

The 3PL Central platform is an integral part of our customers’ operations and this team ensures they get fast and comprehensive answers when questions or problems arise. Our support engineers are first responders who troubleshoot questions and issues around data integrity, workflows, configuration, and training. They flourish in a tight knit teams, have excellent knowledge of warehousing and logistics, and possess an unparalleled desire to rapidly learn more.

Responsibilities:

  • Understand client’s business objectives/impact
  • Apply expertise to resolve issues, ensuring customer success
  • Serves as the liaison between 3PL Central and our customers
  • Follow up, test, and troubleshoots as necessary
  • Keeps customers informed of case resolution

Requirements:

  • Relevant experience in a similar customer facing role
  • Excel working in high performing team environments
  • 2+ years of experience working with customers and software
  • Basic knowledge of MS Report Builder and SQL

Technical Knowledge & Skills:

  • Amazing social skills with a zeal to work with customers
  • Critical thinking and sound problem solving skills
  • Working knowledge of Supply Chain and Warehouse Management Systems a plus!
  • Strong technical troubleshooting skills
  • Thrive in a fast paced, constantly evolving, team environment
  • Fantastic oral and written communication

If you are interested in applying and learning more about our opportunities, please submit your resume and cover letter to [email protected]. We will review your qualifications and get back to you promptly.

For more information, please contact us today at [email protected] or 888-375-2368.

3PL Central is the fastest growing Software as a Service (SaaS) solution in the warehouse management and supply chain execution market. Our customer base ranges from small and medium sized 3PLs to large Fortune 500 firms and spans 48 states, 15 countries and 5 continents. 3PL Central was born 10 years ago within an active 3PL warehouse operation and as such, prides itself on understanding the customers’ needs and goals.

Please note, 3PL Central does not accept unsolicited resumes from search firms. Any resume submitted by search firms via this website or directly to hiring managers will be considered unsolicited resumes, and 3PL Central will not be responsible for any fee in connection with these submissions.

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