Customer Success Manager (CA)

3PL Central is the fastest growing Software as a Service (SaaS) solution in the warehouse management and supply chain execution market. Our customer base ranges from small and medium sized 3PLs to large Fortune 500 firms and spans 48 states, 16 countries and 5 continents. 3PL Central was born 13 years ago within an active 3PL warehouse operation and as such, prides itself on understanding the customer’s needs and goals.

About this Role:

Our Customer Success Managers ensure that our customers realize real value from their investment in 3PL Central’s products, and are customers for life. The CSM is the primary strategic business partner for our customers, enabling them to keep their current clients and make them more profitable over time, grow their business with net new customers, and operate effectively and efficiently. We are looking to build this team with talented people who are naturally consultative, understand the bigger picture, have good instincts on people and data, LOVE helping people, and have a passion for the start-up environment.

Key Deliverables:

  • Improve the retention and growth rates of key customer segments, achieving monthly and quarterly revenue targets
  • Deliver consistent and proactive customer interactions to build relationships, trust, and loyalty
  • Create customer awareness of product features and value to maximize adoption
  • Provide supplementary product-based education to customers, driving product adoption
  • Recognize expansion opportunities to achieve growth targets
  • Respond to and manage escalations as appropriate
  • Become an expert on trends and best practices in warehouse operations, develop a thorough understanding of how our customers leverage our technology, and effectively share this knowledge with customers

You are perfect for this role if you are/have:

  • Obsessive problem-solving skills with close attention to detail, relentless urgency and follow through
  • Excellent interpersonal skills. People want to hang out with you once they’ve met you
  • Effective communicator across all mediums (phone, presentation, email, etc)
  • Love of process and operations, but can also easily learn and adapt
  • Empathetic with a knack for understanding what a customer really needs and why they need it
  • Strong situation management skills, follow through, and the ownership/accountability gene

If you are interested in applying and learning more about our opportunities, please submit your resume and cover letter to [email protected]. We will review your qualifications and get back to you promptly.

For more information, please contact us today at [email protected] or 888-375-2368.

Please note, 3PL Central does not accept unsolicited resumes from search firms. Any resume submitted by search firms via this website or directly to hiring managers will be considered unsolicited resumes, and 3PL Central will not be responsible for any fee in connection with these submissions.

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